Return Policy
Returns
You can return most items within 30 days of your purchase date. Items must be unopened, unused and in their original packaging.
To start a return, email sales@britishfoodsupplies.com with your order number before you send anything back. Items sent back without contacting us first will not be accepted.
Please send returns to: British Food Supplies, P.O. Box 7, Littleton, MA 01460-9998, USA.
You pay the return postage, and the original shipping cost is not refunded. Please pack items safely. For returns worth more than $75, we recommend a trackable service, because we can't refund items that are lost on the way back to us.
Items we can't take back
- Perishable, chilled and frozen food.
- Meltable items such as chocolate. We pack them with thermal sheets, but we can't refund or replace items that arrive melted.
- Personal hygiene and personal care products.
- Gift cards.
- Sale items, unless they arrive damaged, faulty or wrong.
Damaged, faulty or wrong items
Please check your order when it arrives. If something is damaged, faulty or not what you ordered, email sales@britishfoodsupplies.com with your order number and a photo. Please don't return it to the courier. We'll send a replacement or give you a refund.
Refunds
When we receive and inspect your return, we'll email you to say whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.
Exchanges
We replace items only if they arrive damaged or faulty. For anything else, please return the item and place a new order.
Questions?
Email sales@britishfoodsupplies.com or call +1 (978) 467-1318 (Monday to Friday 9am to 6pm, Saturday 10am to 5pm, Sunday 12 noon to 5pm, Eastern Time).
